Reference

How We Handle Your Personal Information

We collect only what we need to run your account, process your DANA, OVO or GoPay transactions, and keep your login secure.

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mpo1881 How We Handle Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to ask about the information we hold, request a correction, or ask us to delete something, these are the channels we keep open. Our support agents can verify your identity and walk you through the process directly from your account dashboard.

Team online

Live Chat

Open live chat from any page on the site. Identify yourself with the email tied to your account, then ask your data-related question. Agents handle privacy queries the same way they handle deposit issues — directly and without routing you elsewhere.

Email Channel

Send your request to our support email with the subject line referencing your account username. We respond to data enquiries within a reasonable window. Include the specific information you want accessed, corrected, or removed so we can act without follow-up.

Account Settings

Some data preferences are controllable straight from your account panel — notification opt-outs, marketing consent toggles, and saved payment method visibility. Log in, head to settings, and adjust what you need without waiting for a support reply.

DATA HANDLING DETAIL

How We Protect and Manage Your Information

We treat your data with the same seriousness we treat your account balance. Below are the specific practices we follow — from encryption at rest to cookie management — so you know exactly what happens behind the scenes when you deposit through DANA or log in from your phone in Yogyakarta.

Encryption in Transit

Every connection between your device and our servers uses SSL encryption. Whether you are depositing via GoPay on mobile or browsing the lobby on desktop, the data travelling between you and us stays encrypted end-to-end throughout the session.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can clear or block cookies from your browser settings at any time.

Account Security Layers

Your account is protected by your password plus a verification step when you request withdrawals. If we detect a login from an unfamiliar device or location, we may prompt additional verification to confirm you are the account holder before proceeding.

Data Retention Schedule

Transaction records tied to your DANA, OVO or GoPay payments stay on file as long as applicable obligations require. Non-essential data like session logs rotates out on a regular schedule. Once your account is closed, we begin the removal process.

Third-Party Limits

We share data only with processors that execute your deposits and withdrawals, and with infrastructure partners maintaining our security stack. Each partner operates under contractual limits — they cannot use your information for purposes beyond what we specify.

Requesting Changes

You can ask us to correct inaccurate details, export the data we hold on you, or delete your information entirely.

Common Questions About Your Data and Privacy

Below we answer the questions our support team receives most often about how personal data is collected, stored, and managed at mpo1881. If your question is not listed here, reach out through live chat or email.

We collect your name, email address, phone number, and the e-wallet identifier you link for deposits via DANA, OVO or GoPay. We also log the device and browser you use to access your account so we can flag unfamiliar logins.

Only with the processors that handle your actual transactions — for example, the systems routing your OVO or GoPay transfer. Those partners operate under strict contractual limits and cannot use your data for unrelated purposes.

We retain transaction history as long as applicable regulatory obligations require us to. Session logs and non-essential browsing data rotate out on a shorter cycle. After account closure, identifying data is removed within a reasonable period.

Yes. Contact support via live chat or email, verify your identity, and request deletion. We will remove your data unless specific records must be kept under local requirements. The process begins once verification is confirmed.

Session cookies keep you logged in. Analytics cookies help us understand which pages load well on mobile. You can block or clear both types from your browser settings. Blocking session cookies simply means you log in fresh each time you visit.

We detect unfamiliar devices and locations automatically. When a login attempt comes from a device or region we have not seen before, we may ask for an additional verification step before granting access to your account.

No. Your e-wallet details are stored securely and visible only to you within your own account settings. Other account holders on the platform have no access to any part of your payment or personal information.

Log in, go to your account settings, and edit the fields that allow direct changes. For fields that require verification — like your linked phone number — contact support through live chat or email and they will guide the correction process.

We may send promotional updates via email or in-app notification if you have opted in. You can toggle marketing consent off at any time from your account settings panel, and we stop sending within a short processing window.

Reach our support team directly through live chat or the support email channel. Describe what you observed, provide your account username, and we will investigate and respond. We take every data concern seriously and follow up promptly.